VESSUS SUPPORT

Vessus Systems Support Services offers two support levels on an annual or multi-year subscription basis that include second tier support along with access to periodic fixes and enhancements to our services. Vendor Support complements Vessus Support by providing your Telco Operations and Support team with technical support delivered by a designated team of experts.

SECURITY CERTIFICATIONS

CSSP (Certified Information Systems Security Professional)

CCMSP (Check Point Certified Managed Service Expert)

CCSE (Check Point Security Expert)

Marketing Support

Product marketing services and product training is available to all our Service Provider Partners to help define Vessus IT Security value added services and to help train Service Provider staff

Technical Documentation

Detailed information on the technology platforms used, alert procedures and key monitoring principles are available within the Vessus Partner Portal

Vessus Partner Portal

Vessus Partner Portal is an on-line support portal offered to Service Provider Partners to provide detailed information on the status of current and past security alerts, monthly SLA reports, change requests and escalation events